Website Terms & Conditions
These Terms & Conditions apply to your use of this website and to any order placed with J C Snell Ltd trading as Snell & Robins.
Please read these Terms carefully before using our website or placing an order. By using our website or buying from us, you agree to be bound by these Terms. If you do not agree with them, please do not use our website.
These Terms do not affect your statutory rights.
1. About us
This website is operated by:
Business name: J C Snell Ltd
Trading name: Snell And Robins
Address: 436-440 Doncaster Road, Barnsley S70 3EZ, United Kingdom
Company number: 00444932
VAT number: GB364225365
Email: sales@snellandrobins.co.uk
Telephone: +44 1226 731234
Website: www.snellandrobins.co.uk
Throughout these Terms, “we”, “us” and “our” refer to the business named above. “You” and “your” refer to the customer or website user.
2. Use of our website
You agree to use our website only for lawful purposes and in a way that does not damage, disable, overload, impair or interfere with the website or other users.
You must not:
We may suspend, restrict or terminate access to the website where we reasonably believe these Terms have been breached.
3. Website content and product information
We take reasonable care to ensure that product descriptions, prices, measurements, colours, images and availability information are accurate. However, minor differences may occur.
In particular:
We reserve the right to correct errors or omissions on our website. If an error affects an order you have placed, we will contact you as soon as reasonably possible.
4. Prices
All prices are shown in pounds sterling (£). Prices include VAT where applicable unless stated otherwise.
Delivery charges, installation charges, assembly charges or other optional services may be shown separately and will be made clear before you place your order.
We may change our prices at any time, but changes will not affect orders that we have already accepted, except where there has been an obvious pricing error.
If a product has been listed at an obviously incorrect price, we may reject or cancel the order and refund any payment made.
5. Placing an order
When you place an order through our website, you are making an offer to buy the products in your basket.
After you place an order, you may receive an email acknowledging that we have received it. This does not mean that your order has been accepted.
Your order is accepted only when we confirm acceptance, dispatch the goods, arrange delivery, or otherwise confirm that the order is being processed. At that point, a contract is formed between you and us.
We may refuse or cancel an order where:
If we cancel an order after payment has been taken, we will refund you using the original payment method unless agreed otherwise.
6. Payment
Payment must be made using one of the payment methods offered at checkout or otherwise agreed with us.
You confirm that you are authorised to use the payment method provided. Orders may not be processed until payment has been received or authorised.
Where finance or third-party payment services are offered, those services may be subject to separate terms from the relevant provider.
7. Delivery
Delivery options, estimated timescales and charges will be shown on the website, at checkout, or confirmed separately.
Delivery times are estimates unless we have agreed a specific delivery deadline with you in writing. We will make reasonable efforts to deliver within the estimated period, but delays can occur due to stock availability, supplier delays, courier issues, access restrictions, weather, traffic, or other circumstances outside our reasonable control.
Unless otherwise agreed, delivery will be made to the address provided when you place your order.
You are responsible for ensuring that:
If delivery cannot be completed because of incorrect information, missed appointments, unsuitable access, or nobody being available to receive the goods, we may charge a reasonable redelivery or failed-delivery fee.
8. Risk and ownership
The goods become your responsibility once they have been delivered to you or to a person you have nominated to receive them.
Ownership of the goods passes to you once we have received full payment for them.
9. Checking goods on delivery
Please inspect your goods as soon as reasonably possible after delivery.
If goods arrive damaged, incomplete or incorrect, please contact us promptly with details and photographs where possible. This helps us resolve the issue quickly.
You must take reasonable care of goods while they are in your possession.
Nothing in this section affects your statutory rights if goods are faulty, not as described or not of satisfactory quality.
10. Your right to cancel online orders
If you are a consumer and you buy goods online, by telephone, or at a distance, you usually have the right to cancel your order without giving a reason.
Your cancellation period ends 14 days after the day on which you, or someone nominated by you, receives the goods.
If your order is delivered in multiple parts, the cancellation period ends 14 days after the day on which you receive the final item in the order.
To cancel, you must tell us clearly that you wish to cancel. You can contact us by email, telephone or post using the details in section 1.
You may use the model cancellation form at the end of these Terms, but you do not have to.
11. Returning goods after cancellation
If you cancel an order, you must return the goods to us without undue delay and no later than 14 days after telling us that you wish to cancel.
Unless we have agreed otherwise, you are responsible for the cost of returning goods where you have cancelled because you changed your mind. For large or bulky furniture items, return collection charges may be significant and will depend on the item, location and collection arrangements.
Goods must be returned in a reasonable condition and, where possible, in their original packaging. You may inspect goods in the same way you would in a shop, but you must not use them beyond what is necessary to check their nature, characteristics and function.
We may reduce your refund if the value of the goods has been reduced because they have been handled beyond what is necessary.
12. Refunds after cancellation
If you cancel your order under your legal cancellation rights, we will refund the price paid for the goods and the standard delivery charge where applicable.
We may not refund additional delivery charges for enhanced delivery services, timed delivery, premium delivery, installation, assembly, or other optional services beyond standard delivery.
We will make the refund without undue delay and no later than 14 days after we receive the goods back or receive evidence that you have sent them back, whichever is earlier.
We will usually refund you using the same payment method used for the original purchase unless agreed otherwise.
13. Exceptions to cancellation rights
Your right to cancel may not apply to certain goods, including:
We will make clear where a product is made-to-order, personalised, bespoke or otherwise excluded from cancellation rights where required.
This does not affect your rights if the goods are faulty, not as described or not of satisfactory quality.
14. Faulty, damaged or misdescribed goods
We are legally required to supply goods that are as described, of satisfactory quality and fit for purpose.
If your goods are faulty, damaged, not as described or not of satisfactory quality, please contact us as soon as possible. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, refund, or other remedy under consumer law.
If a fault appears to have been caused by misuse, accidental damage, normal wear and tear, failure to follow care instructions, or alteration by you or a third party, we may not be responsible for providing a remedy.
Note that cracks, splits, knots, different colouring etc in wooden items are not faults but part of the character of the product. Movement in natural wood may cause splits and cracks even many years after delivery as the wood naturally moves with the environment that it is in
Nothing in these Terms limits or excludes your statutory rights.
15. Care, use and suitability of furniture and homeware
You are responsible for ensuring that products are suitable for your intended use, room, access, environment and measurements before ordering.
Furniture and homeware should be used only for their intended domestic purpose unless clearly stated otherwise.
You should follow all care instructions provided. Natural materials, fabrics, leathers, wood, veneers, painted finishes and metal finishes may change over time due to use, sunlight, heat, humidity and general wear.
We are not responsible for damage caused by misuse, unsuitable placement, exposure to excessive heat, moisture or sunlight, cleaning products, pets, accidental damage, or failure to follow care guidance.
16. Clearance, ex-display and sale items
Clearance, ex-display and sale items are sold subject to the same statutory rights as full-price goods.
However, where a fault, mark, damage, wear or imperfection is clearly described or pointed out before purchase, you will not be able to reject the item because of that specific disclosed issue.
Please check clearance or ex-display items carefully before purchase where applicable.
17. Promotions, discount codes and gift vouchers
Promotions, discount codes and gift vouchers are subject to any specific terms stated at the time of issue.
Unless stated otherwise:
18. Website accounts
If you create an account on our website, you are responsible for keeping your login details secure and for all activity under your account.
You must provide accurate and up-to-date information. Please tell us promptly if you believe your account has been accessed without permission.
We may suspend or close accounts where we reasonably suspect misuse, fraud or breach of these Terms.
19. Intellectual property
All website content, including text, images, graphics, logos, product photography, layout, design and code, belongs to us or our licensors unless stated otherwise.
You may view and use the website for personal shopping purposes only. You must not copy, reproduce, modify, distribute, publish or commercially exploit any website content without our written permission.
20. Third-party links
Our website may include links to third-party websites or services. These links are provided for convenience only.
We are not responsible for the content, accuracy, security, policies or practices of third-party websites.
21. Privacy and cookies
Your personal information will be handled in accordance with our Privacy Policy and Cookie Policy.
Please read those policies to understand how we collect, use and protect your personal data.
22. Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights.
Subject to the above, we are not responsible for:
If you are a consumer, we supply products for domestic and private use only unless agreed otherwise.
23. Events outside our control
We will not be responsible for delay or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include supplier delays, transport disruption, strikes, extreme weather, fire, flood, accident, pandemics, government action, import delays, system outages, cyber incidents, or other events beyond our reasonable control.
If such an event affects your order, we will contact you as soon as reasonably possible and take steps to minimise the effect.
24. Complaints
If you have a complaint, please contact us using the details in section 1.
Please provide your order number, contact details and a clear description of the issue. We will aim to respond as soon as reasonably possible.
25. Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the version in force at the time your order is placed.
Please check this page regularly to ensure you understand the Terms that apply when you use our website.
26. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Model cancellation form
You may use this form to cancel your order, but you do not have to.
To:
Snell & Robins
436-440 Doncaster Road, Barnsley, S70 3EZ
sales@snellandrobins.co.uk
I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:
Order number:
Goods ordered:
Ordered on:
Received on:
Customer name:
Customer address:
Customer signature, if sent by post:
Date:
